FAQs

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we work hard to always provide WORLDWIDE shipping. Shipping costs are always FREE for our beloved customers!
 
2. WHERE DO YOU SHIP FROM? 
We ship products to you from our partnered factories located in China, Singapore, Thailand, and the US. So please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
 
3. I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
 
4. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are processed & shipped out within 1-7 business days. For most countries, deliveries usually take an estimated 10-30 business days from the date they are shipped. Depending on where you live* however, deliveries may take an estimated 10-60 business days. 
*For more information, check out the chart provided in the Shipping Info tab
 
5. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "60 DAYS" WHY?
While some packages can arrive early, please understand that some others may experience shipping delays. If it does not arrive within 60 days upon ordering, we can help reship your order or refund the total cost!

6. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of several countries using different carriers so some items might arrive earlier than others. Some packages may experience shipping delays while others do not. If you would like to know the status of your other items, please contact us via email at sugoinationstore@gmail.com with your name and order number.     
                                       
7. HOW DO I OBTAIN MY TRACKING NUMBER?
Your tracking number(s) will be provided to you by email once all of your items have been shipped. If you want to obtain your tracking number for one of your items early please contact us via email at sugoinationstore@gmail.com. Also, please contact us if you have any problems with your order.